Jeremy Neely
Text Jeremy
Automation & Integration · Archived
CSIM
Hackathon plan for AI-written client outage messages at an MSP.
Built for: An MSP's engineers and the client contacts they keep informed
The problem
During a major client outage, engineers split their attention between the fix and writing updates for different people. Updates come late or inconsistent, and a monitoring blip can cause needless alarm.
What I built
I built the plan and demo materials for a one-day team hackathon project, the Critical Status Incident Manager. The concept is an AI that triages a burst of tickets, gets a person's approval, and sends status updates tailored to each role. No application was built.
How it works
- Spot a burst of tickets from one client site.
- Ask AI whether it is a real outage or monitoring noise.
- A person approves in Teams before anything goes out.
- Send updates tailored to each client contact's role.
- Nudge the engineer for updates and escalate if they are late.
Built with
- Power Automate
- Copilot Studio
- AI Builder
- SharePoint lists
- Power Apps
- Teams Adaptive Cards
More of Jeremy's work
Web Apps & Dashboards
Security & Compliance
Documents & OCR
- OCR WatchReads handwritten parts sheets on the PC and flags only uncertain entries.
- AME-XDOCMoves hundreds of Word documents to a new template, and checks itself.
- Meeting Executive Summary EmailA 30-second meeting summary page, with the detail one click away.
- OCR Review StudioUpload a scan, check OCR line by line, tune it, export Markdown.
AI & Agents
- AME MCP ServerOne governed doorway between AI assistants and business systems.
- CAD Drawing IndexLets staff ask their AI assistant what is inside AutoCAD drawings.
- Secure AI Hatz TipsFact-checked how-to answers inside the AI chat customers already use.
- Hatz User WatchWarns admins before any person runs out of AI credits.
- AI Hours TrackerAI interviews staff and writes up each AI time-saving win for leadership.
- Meeting Summary BuilderTurns a Teams or Zoom transcript into a branded Word meeting summary.
- Hatz Usage WatchTray app that tracks every Hatz AI client's monthly credit use and warns early.
- Secure AI for ExcelChat with any Hatz AI model inside Excel and let it do the work.
- TokenXMeasures what each Hatz AI model really costs, then helps people choose.
- FollowUp AITracks sent emails still waiting on a reply and helps close them.
- localzeroInbox-zero triage for Outlook Classic, run locally with Claude.
- Secure AI Advanced ChatSaved-prompt workspaces for Claude through the Hatz AI gateway.
- Hatz Admin ToolkitAdmin tools for moving users and bulk-assigning roles in Hatz AI.
- Secure AI Process MapThe 90-day Secure AI onboarding program on one clickable page.
Desktop Apps
- MDViewA portable Markdown reader and editor for Windows, one file, no install.
- CommCentralTeams, Outlook, calendar, inbox KPIs and an AI assistant in one window.
- N-ToolsOne portable Windows toolkit to diagnose, repair and document a PC.
- TicketNotesTime tracker that drafts Q360 timebill notes with AI.
- Activity LogRecords your workday and turns any time range into a ticket write-up.
- PriorityNotifyVIP emails and Teams chats that break through meetings and mute.
- MeetingRemindMeeting reminders that check you actually joined the call.
- MyDashA self-building launcher for every tool in a scripts folder.
- AppWatcherKeeps important tray apps running and alerts when they keep failing.