Jeremy Neely
Text Jeremy
Automation & Integration · Prototype
Email SLA Monitor
Teams nudges when an email waits too long for a reply.
Built for: AME staff who own client-facing mailboxes
The problem
For an MSP, a client email that sits unanswered is a service-quality risk, usually found when the client follows up. Inbox rules cannot tell a real request from a newsletter, or business hours from a weekend.
What I built
I built a Power Automate solution design that tracks real inbound email and counts business minutes until you reply, then alerts you in Teams when the window passes. It went through three versions in one day, ending as a Dataverse blueprint with actionable cards.
How it works
- Track each new inbound email and skip the noise.
- Pick the reply window from VIP, customer or default rules.
- Close open rows when a reply appears in Sent Items.
- Add one minute per business minute to every open row.
- Post a Teams card at the threshold to snooze or add rules.
Built with
- Power Automate
- Outlook connector
- SharePoint Online lists
- Dataverse
- Teams Adaptive Cards
- Microsoft Graph
More of Jeremy's work
Web Apps & Dashboards
Security & Compliance
Documents & OCR
- OCR WatchReads handwritten parts sheets on the PC and flags only uncertain entries.
- AME-XDOCMoves hundreds of Word documents to a new template, and checks itself.
- Meeting Executive Summary EmailA 30-second meeting summary page, with the detail one click away.
- OCR Review StudioUpload a scan, check OCR line by line, tune it, export Markdown.
AI & Agents
- AME MCP ServerOne governed doorway between AI assistants and business systems.
- CAD Drawing IndexLets staff ask their AI assistant what is inside AutoCAD drawings.
- Secure AI Hatz TipsFact-checked how-to answers inside the AI chat customers already use.
- Hatz User WatchWarns admins before any person runs out of AI credits.
- AI Hours TrackerAI interviews staff and writes up each AI time-saving win for leadership.
- Meeting Summary BuilderTurns a Teams or Zoom transcript into a branded Word meeting summary.
- Hatz Usage WatchTray app that tracks every Hatz AI client's monthly credit use and warns early.
- Secure AI for ExcelChat with any Hatz AI model inside Excel and let it do the work.
- TokenXMeasures what each Hatz AI model really costs, then helps people choose.
- FollowUp AITracks sent emails still waiting on a reply and helps close them.
- localzeroInbox-zero triage for Outlook Classic, run locally with Claude.
- Secure AI Advanced ChatSaved-prompt workspaces for Claude through the Hatz AI gateway.
- Hatz Admin ToolkitAdmin tools for moving users and bulk-assigning roles in Hatz AI.
- Secure AI Process MapThe 90-day Secure AI onboarding program on one clickable page.
Desktop Apps
- MDViewA portable Markdown reader and editor for Windows, one file, no install.
- CommCentralTeams, Outlook, calendar, inbox KPIs and an AI assistant in one window.
- N-ToolsOne portable Windows toolkit to diagnose, repair and document a PC.
- TicketNotesTime tracker that drafts Q360 timebill notes with AI.
- Activity LogRecords your workday and turns any time range into a ticket write-up.
- PriorityNotifyVIP emails and Teams chats that break through meetings and mute.
- MeetingRemindMeeting reminders that check you actually joined the call.
- MyDashA self-building launcher for every tool in a scripts folder.
- AppWatcherKeeps important tray apps running and alerts when they keep failing.